Customer Service Statement
At SozoHaus, we are committed to providing a smooth, supportive, and reliable shopping experience. We believe that home essentials should make life easier, calmer, and more organised and our customer service reflects that same standard of care.
Our Commitment to You
We aim to respond to all enquiries promptly and professionally. Whether you have a question about a product, an update on your order, or need help with a return or replacement, our team is here to assist you with clarity and care.
How We Support You
Our customer service team can help with:
- Order questions and updates
- Delivery concerns or delays
- Replacement requests for damaged or incorrect items
- Product information and guidance
- Policy support (shipping, returns, refunds)
Contact Us
For any customer service enquiries, please reach out to:
Email: customer@sozohouse.store
We aim to respond within a reasonable timeframe and work closely with our fulfilment partners to resolve issues quickly and efficiently.
Our Promise
Your satisfaction matters to us. We appreciate your trust in SozoHaus and are dedicated to ensuring every customer feels supported, valued, and confident in their purchase.