Shipping Policy
At SozoHaus, we aim to deliver every order quickly, safely, and reliably. Our fulfilment partners work to ensure smooth processing and timely delivery across the United Kingdom.
Delivery Coverage
We currently ship to the United Kingdom only (England, Scotland, Wales, and Northern Ireland). We do not ship internationally at this time.
Processing & Delivery Timeframes
Order Processing: 1–3 business days
Estimated Delivery: 4–6 business days after order placement
Total Expected Timeframe: 4–6 business days from order placement
Please note that these are estimated timeframes. Actual delivery may vary depending on product availability, supplier location, and carrier delays.
Shipping Details
- Orders may arrive in separate parcels depending on supplier inventory
- Tracking information is provided when available
- Shipping addresses cannot be changed once an order enters fulfilment
- Once an order enters fulfilment, it cannot be cancelled
- Delivery is to the UK address provided at checkout
Delivery Issues
If your order is delayed, missing, or arrives damaged, please contact us immediately at:
Email: customer@sozohouse.store
We will work with our fulfilment partners and carriers to resolve the issue as quickly as possible. Proof of delivery tracking and photos of damage may be requested.
Data Usage & Privacy Policy
This Data Usage Policy explains how SozoHaus collects, uses, stores, and protects your personal information when you browse our website or make a purchase. By using our site, you agree to the practices outlined below.
Information We Collect
We collect information to process orders, improve your shopping experience, and provide customer support:
- Personal details (name, email address, shipping address, phone number)
- Order information (products purchased, payment method, transaction details)
- Device and browsing data (IP address, cookies, pages visited, browser type)
- Customer service communications (emails, enquiries, support tickets)
How We Use Your Data
- Process and fulfil orders
- Provide shipping updates and customer support
- Improve website performance and user experience
- Prevent fraud and ensure secure transactions
- Send relevant updates or promotional content (only with your consent)
- Comply with UK legal and regulatory obligations
Your data is never sold to third parties.
Data Protection & GDPR Compliance
SozoHaus complies with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process your data lawfully and transparently.
Your Rights
Under UK data protection law, you may request:
- Access to the personal data we hold about you
- Corrections to inaccurate information
- Deletion of your personal data (where legally permitted)
- Restrictions on data processing
- Opt-out from marketing communications
- Data portability (receiving your data in a structured format)
To submit a data rights request, contact: customer@sozohouse.store
Data Storage & Security
We take reasonable measures to protect your information:
- Secure payment processing (PCI-DSS compliant)
- Encrypted data transmission (SSL/TLS)
- Restricted access to customer information
- Regular security reviews
While we strive to safeguard your data, no online system is completely risk-free.
Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Order information is typically retained for 6 years for accounting and legal purposes.
Policy Updates
SozoHaus may update this Data Usage Policy from time to time. Changes take effect immediately upon posting on this page.
Terms & Conditions
These Terms & Conditions govern your use of the SozoHaus website and your purchase of products from our store. By accessing our site or placing an order, you agree to the terms outlined below.